Privacy Policy

Introduction

At Monarch Collection LTD, operating as The Charlton Park Classic (referred to as “we,” “our,” or “us”), we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your data when you visit our websites or use our services. It also outlines your rights under the UK General Data Protection Regulation (UK GDPR) and the Information Commissioner’s Office (ICO) guidelines.

  1. Information We Collect

We may collect and process various types of personal data, including:

  • Identity Data: Name, username, or similar identifier.
  • Contact Data: Email address, telephone number, postal address.
  • Financial Data: Payment card details.
  • Transaction Data: Details of payments and services you have purchased.
  • Technical Data: IP address, browser type, time zone setting, and other technical details.
  • Profile Data: Username, password, purchases, feedback, and survey responses.
  • Usage Data: Information on how you use our website and services.
  • Marketing and Communications Data: Your preferences in receiving marketing materials.
  1. Cookies and Tracking Technologies

We use cookies to improve functionality and enhance user experience. These are small text files placed on your device to collect information on website activity. This includes tracking usage via tools like Google Analytics and social media platforms to better understand user behavior and compile reports.

  1. How We Use Your Data

We only use your data where legally allowed, primarily to:

  • Provide and maintain our services.
  • Improve our website and user experience.
  • Process transactions and manage payments.
  • Communicate with you about updates, newsletters, and inquiries.
  • Comply with legal obligations and prevent fraud.

By providing your data, you consent to its use for marketing purposes and communication.

  1. Legal Basis for Processing

Our legal bases for processing your data include:

  • Consent: Where you have given clear consent.
  • Contract: For the performance of a contract with you.
  • Legal obligation: To comply with the law.
  • Legitimate interests: Where processing is necessary for our legitimate interests and not overridden by your rights.
  1. Data Sharing

We may share your data with:

  • Service providers: For payment processing, email delivery, data analysis, and more.
  • Affiliates: Who will adhere to this policy.
  • Legal compliance: In response to legal processes or obligations.
  • Business transfers: In connection with mergers, sales, or acquisitions.

We do not share sensitive data unless necessary for a specific application or event.

  1. Data Security

We implement security measures to protect your data from unauthorized access, alteration, or loss. Access is limited to employees and third parties with a legitimate need, who are also bound by confidentiality.

  1. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Be Informed: About how we collect and use your data.
  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request data deletion.
  • Restrict Processing: Limit how we use your data.
  • Data Portability: Transfer your data to other services.
  • Object: To certain types of processing, such as direct marketing.

To Exercise Your Rights: Contact us at GDPR@MonarchCollection.co.uk. Include your full name, address, date of birth, and a description of your request. We will respond within 3 working days and aim to complete requests within 30 days.

  1. Data Retention

We retain your data only as long as necessary, taking into account legal requirements, the sensitivity of the data, and the purposes for which it was collected.

  1. Changes to This Policy

This policy may be updated periodically. Any changes will be posted on this page and, if significant, communicated via email.

  1. Third-Party Links

Our website may link to third-party sites. We do not control these sites and recommend reviewing their privacy policies before engaging with them.

  1. Children’s Privacy

Our services are not intended for those under 16. We do not knowingly collect data from children; if such data is identified, it will be promptly deleted.

  1. Complaints

If you believe we have not complied with your data protection rights, you may lodge a complaint with the ICO at https://ico.org.uk/make-a-complaint/.


For more information or to exercise your data rights, please contact us at GDPR@MonarchCollection.co.uk. We will respond within 3 working days in accordance with ICO and GDPR guidelines.